TERMS AND CONDITIONS OF SALE

1) cost variation - quotations are based on the current costs of production and are subject to amendment by ROAR Creative on or at any time after acceptance to meet any rise or fall in such costs

2) preliminary work - work carried out, whether experimentally or otherwise, at customer’s request will be charged

3) proofs - author’s corrections, including alterations in style and the cost of additional proofs necessitated by such corrections will be charged extra. proofs of all work may be submitted for customer’s approval, and in that event no responsibility will be accepted for any errors in them not corrected by the author

4) delay / suspended - should work be suspended at the request of or delayed through any default of the customer for a period of 14 daysROAR Creative shall then be entitled to payment for work already carried out and materials specially reserved or ordered

5) variations in quality - where a quotation has been given against copy/layout/design submitted and the final copy is more extensive in the amount of typesetting or more complicated in layout, we shall be entitled to revise the quotation accordingly. if this delays a dated job extra time must be added to the delivery

6) cancellation of order - customers wishing to cancel an order must please do so in writing. instructions to cancel will not be accepted verbally. any work carried out up to receipt of written cancellation will be chargeable

7) liability

• completion dates mentioned in any quotation, order or elsewhere are approximate only and not of any contractual effect and ROAR Creative shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit
• artwork comprising line or photographic illustrations, borders and text matter prepared by us remains the property of ROAR Creative

8) customer’s property - customer’s property and all property supplied to ROAR Creative by or on behalf of the customer will be held, worked on, and carried at customer’s risk

9) payment - payment of invoices shall be made on publication unless otherwise agreed. credit payment terms are strictly nett and are clearly shown on the front of the invoice, if the amount is not paid by the due date ROAR Creative reserve the right to take any action necessary to collect the outstanding debt

10) interest - if payment is not received in full when due, the customer shall pay interest on the unpaid amount at a rate per annum which is 5% above HSBC base lending rate from time to time

11) acceptance of an order

• a signature is not required to verify an order, verbal acceptance is sufficient
• once an order for web space has been accepted the customer becomes legally bound to pay for the word

12) deposit - a 50% deposit is required when all orders are placed unless prior agreement has been arranged or the customer has an established credit account

13) general lien - without prejudice to other remedies, ROAR Creative shall in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property as he thinks fit and to apply any proceeds towards such debts

14) legal matter

• ROAR Creative shall not be required topublish any matter which in its opinion is or may be of an illegal or libellous nature
• ROAR Creative shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter published for the customer or any infringement of copyright, patent or design

15) force majeure - every effort will be made to carry out the contract but its due performance is subject to cancellation by ROAR Creative or to such variation as he may find necessary as a result of inability to secure labour, materials or as a result of any act of god, war, strike, lockout or other labour dispute, fire, flood, drought, legislation or other cause (whether of the foregoing class or not) beyond ROAR Creatives control

16) law - these conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of england

17) 'up time' - ROAR Creative will do its utmost to ensure clients sites are online 99.9% of the time however we can not be held responsible for any down time should this occur

18) terminating services

1. ROAR Creative will require all termination requests by clients to be hand written and submitted at least one month before the renewal process
2. ROAR Creative reserves the right to charge a £40 fee to release all domains and hostings to clients, only once this fee had been paid will ROAR Creative release the domains to the client
3. ROAR Creative reserves the right to terminate services should the client act in a threatening, abusive or discourteous manner to any ROAR Creative staff member, the termination charge outlined in 18.2 will be levied upon the client and the decision to when the services will be terminated outlined via a hand written letter to the client

conditions - ROAR Creative reserve the right to amend or modify the above terms and conditions at any time